MCN - September 28, 2009

For years, Cox Communications has been held up as the gold standard of cable customer service. Even its competitors admit the MSO’s dedication to serving its customers has motivated them to better their own efforts. Annual surveys from J.D. Power & Associates and the American Customer Satisfaction Index, among others, have found Cox to be among the best providers of customer service.

• Content
• Familiar Faces at Emmys
• Playboy TV Channel Is Surfing the Web

• Newsline
• Bet, MTVN Unveil Centric
• Panel: Cable M&A Market Might Heat Up
• Browne: Census a 'Game-Changer’
• Arris Buys Paul Allen’s DVRs
• Senate Panel OKs Satellite Act
• Debt Sales Could Fuel Future Acquisitions
• Big Apple, Big Bandwidth
• Cablevision Seeks to Encrypt B'cast Basic
• Mayweather-Marquez Tops 1 Million Buys
• Watch Your Language
• Coda
• Coda

• People
• People

• Platforms
• Cable's IPTV Future
• Translation Please
• The State of State

• Rules
• Cablevision Challenges FCC on Program Access
• Net Neutrality in High Gear

• Special Report
• Mavericks in a Maverick Industry
• Signing Up New Business
• Cox’s Retail Rollout May Get 'Digi’ Assist
• Through the Years
• Maximum Spectrum
• Managing People Change
• Mapping Success

• Through the Wire
• 'Rescue Ink’ Launches Boldly Vs. Broadcast Pitbulls

• Viewpoint
• Talkback
• Clearing an IP Path for Mobile TV
• Good Cop or Bad Cop?