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FCC Call Center: 46 Seconds

John Eggerton -- Multichannel News, 6/14/2009 2:13:17 PM

A spot check of the FCC's DTV help line (1-888-CALL-FCC) Sunday produced consistent response times of under one minute, with 46 seconds being the best time from the beginning of the call to the time a live operator came on asked how they could help.

FCC commissioner Rorbert McDowell, who made the call center operations a particular focus of his attention after running into long wait times back in January, had said Saturday he expected the wait times to be reduced from the average four-and-a-half-minutes during peak times Friday, the day full-power analog bit the dust except for the 121 nightlight stations.

The FCC said Saturday that the transition is going without major disruptions, though not without a hitch or two.

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