John Eggerton -- Multichannel News, 6/14/2009 2:13:17 PM
A spot check of the FCC's DTV help line (1-888-CALL-FCC) Sunday produced consistent response times of under one minute, with 46 seconds being the best time from the beginning of the call to the time a live operator came on asked how they could help.
FCC commissioner Rorbert McDowell, who made the call center operations a particular focus of his attention after running into long wait times back in January, had said Saturday he expected the wait times to be reduced from the average four-and-a-half-minutes during peak times Friday, the day full-power analog bit the dust except for the 121 nightlight stations.
The FCC said Saturday that the transition is going without major disruptions, though not without a hitch or two.
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The Association of Cable Communicators headed
west from Washington, D.C., to Denver as its 2009 Forum and Beacon Awards ceremony became
part of Cable Connections-Fall festivities.
HBO Sports senior vice president Mark Taffet discusses the PPV performance prospects for the Sept. 19 Floyd Mayweather Jr.-Juan Manuel Marquez boxing event as well as the network's PPV fight schedule for the rest of the year during a recent interview with Multichannel News.
