Talkback
by Staff -- Multichannel News, 10/5/2009 2:00:00 AM
Feeding the Meter
(RE: “Verizon CTO: Metered Bandwidth Is Inevitable,” Sept. 30): Residential customers already have limitations. Residential Verizon [asynchronous digital subscriber line] customers have to go through weeks and weeks of phone calls to tech support to get their data path changed from interleaved to fast so they can have decent latency. Cable customers have monthly usage caps and traffic policing. Providers advertise fast speeds and make it sound like you are getting exactly what they are advertising. They need to realize most people don’t only surf the Web and download baby pictures through e-mail. Providers get enough money for the high costs of residential services, and provide as little as possible to the customer. For me, it’s been a week and a half on the phone with Verizon to try to get my data path changed from interleaved to fast after a 7M ADSL bandwidth upgrade. It still has not gotten done. And they have the nerve to impose metered billing on me?
Now, once we talk about a business account where you pay a couple hundred to a couple thousand dollars per month, no limitations or restrictions at all. Circuits are always working, and problems are fixed within a day.
Jonathan Rizzo
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