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CSG Provides Better ‘Care’

By Multi Channel News Staff -- Multichannel News, 1/13/2004 9:03:00 AM

CSG Systems International Inc. said Tuesday that it has enhanced its "Care Express" product.

Care Express helps broadband and direct-broadcast satellite providers offer online customer self-care.

The software allows customers to view, manage and pay bills over the Internet and virtually eliminates manual processes carried out by customer-service representatives when taking orders and upgrading services, CSG said.

It also offers broadband and DBS providers the ability to emphasize specific promotions and to offer Web-site only packages. In addition, customers can use the interactive shopping-cart feature to shop and compare different packages, prices and promotions that are specific to their home addresses.

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