Briefs
By Staff -- Multichannel News, 1/26/2003 7:00:00 PM
Princeton, N.J.— Cable overbuilder RCN Corp. is launching Megaband — a broadband based on content supplied by Terra Lycos— for its cable-modem subscribers.
The portal features seven main areas: a welcome page; news; finance; entertainment; sports; kids and family; and games.
The welcome page includes customized local news, sports and weather, while the news section features national and international feeds. The finance section boasts streaming video, stock prices and IPO updates. The entertainment area includes music, video clips, movie trailers, as well as local movie schedules.
Fox Sports is supplying sports news, game highlights and fantasy football. Lycos is supplying hundreds of games from its Lycos Gamesville, as well as content for the kids and family section.
The site is free to all RCN broadband Internet subscribers. Subscribers also have access to the Rhapsody paid music site, including a free 30-day trial, and a 15-day trial of Net Nanny parental-control software.
Redwood City, Calif.— SupportSoft Inc. said Cox Communications Inc. is deploying the company's automation-support software to the 1,200 customer-contact personnel in its call centers.
SupportSoft said the software allows CSRs to tailor support answers by connecting directly to a customer's PC, with their permission, and diagnose problems in real-time via the Internet. Cox said the software has helped reduce call time on service calls. SupportSoft said it boasts a 90 percent resolution.
"We saw early on that there was a real need for a single, tightly integrated software platform that could effectively deliver superior service automation and support to our customers," said Cox director of customer-service technology Joel McGinley said in a statement.
Coudersport, Pa.— Adelphia Communications Corp. is deploying BigBand Networks Inc.'s Broadband Multimedia Service Router in four of its headend systems in California, Colorado and Pennsylvania.
The BMSR's channel-grooming capabilities manage digital streams, allowing the MSO to fit more digital signals into its bandwidth pipe.
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