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Bright House Taps Convergys

By Matt Stump -- Multichannel News, 6/3/2004 9:21:00 AM

Convergys Corp. said Bright House Networks’ Indianapolis system will use its “ICOMS” software for billing and customer care.

The deal includes a license for the “ICOMS Web Self-Care” module, which allows consumers an account self-service option through the Internet. The goal is to have fewer calls coming into call centers.

The software also will allow Bright House to offer consumers a single bill for all video, voice and data services.

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