By Matt Stump -- Multichannel News, 6/3/2004 9:21:00 AM
Convergys Corp. said Bright House Networks’ Indianapolis system will use its “ICOMS” software for billing and customer care.
The deal includes a license for the “ICOMS Web Self-Care” module, which allows consumers an account self-service option through the Internet. The goal is to have fewer calls coming into call centers.
The software also will allow Bright House to offer consumers a single bill for all video, voice and data services.
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The Association of Cable Communicators headed
west from Washington, D.C., to Denver as its 2009 Forum and Beacon Awards ceremony became
part of Cable Connections-Fall festivities.
HBO Sports senior vice president Mark Taffet discusses the PPV performance prospects for the Sept. 19 Floyd Mayweather Jr.-Juan Manuel Marquez boxing event as well as the network's PPV fight schedule for the rest of the year during a recent interview with Multichannel News.
