Att U-Verse is extremely poorly implemented. The information provided over the phone by sales customer service reps is that is a broadband system. That is not truthful. It is actually a hybrid of broadband and DSL, because the fibre optic cables cannot usually come directly to a home but only run along the nearest main roadway. DSL is what carries the signal to the home. The installation job often includes sloppy work that leaves holes in the wall and requires re-installation. No one at ATT knows what any other department is doing or how to solve any problems quickly or easily. Every problem requires a customr to call over and over and over again and talk to as many as 14 people over a period of days before problems are resolved. While it was in our home, their electronic signal messed up our phone line for a few days. Internet was unreliable and high density would not work if someone was on the computer internet when the tv was on. There is a complete lack of training of employees from installation and front-line customer service right on up to the \"Executive Department\" which is nothing more than a Tier 2 Customer Service Department. When we had them cancel our service and arranged to return their hardware to them, they sent it right back to us. No one at ATT seems to know how to do a hardware return. However, somehow we have to get them to accept their hardware back in a couple of days or they will charge us for it. How is that condundrum resolved. And Randall L. Stephenson is UNAVAILABLE! U-Verse may be the most irresponsibly launched consumer services in the US today.

Att U-Verse is extremely poorly implemented. The information provided over the phone by sales customer service reps is that is a broadband system. That is not truthful. It is actually a hybrid of broadband and DSL, because the fibre optic cables cannot usually come directly to a home but only run along the nearest main roadway. DSL is what carries the signal to the home.
The installation job often includes sloppy work that leaves holes in the wall and requires re-installation.
No one at ATT knows what any other department is doing or how to solve any problems quickly or easily. Every problem requires a customr to call over and over and over again and talk to as many as 14 people over a period of days before problems are resolved.
While it was in our home, their electronic signal messed up our phone line for a few days. Internet was unreliable and high density would not work if someone was on the computer internet when the tv was on.
There is a complete lack of training of employees from installation and front-line customer service right on up to the "Executive Department" which is nothing more than a Tier 2 Customer Service Department.
When we had them cancel our service and arranged to return their hardware to them, they sent it right back to us. No one at ATT seems to know how to do a hardware return. However, somehow we have to get them to accept their hardware back in a couple of days or they will charge us for it. How is that condundrum resolved. And Randall L. Stephenson is UNAVAILABLE! U-Verse may be the most irresponsibly launched consumer services in the US today.

While certainly interesting and will most likely push the competition for newer features, AT&T hasn\'t been perfect for the communities. For example, they have offered PEG channels an idea (not one working yet in the country) that has the quality equivalent to You-Tube. Essentially AT&T has told PEG\'s to take it or leave it, and charge the PEG\'s to even have access to their network. So, less quality than cable, inability to actually find the channel, and then charge the PEG\'s access - you can see it ain\'t so pretty. While the PEG channels may be just channels on our cable systems, the coverage of school and local governments is not met anywhere else. Losing this to competition is fine, but state legislatures need to consider this impact at the local level.

While certainly interesting and will most likely push the competition for newer features, AT&T hasn't been perfect for the communities. For example, they have offered PEG channels an idea (not one working yet in the country) that has the quality equivalent to You-Tube. Essentially AT&T has told PEG's to take it or leave it, and charge the PEG's to even have access to their network. So, less quality than cable, inability to actually find the channel, and then charge the PEG's access - you can see it ain't so pretty. While the PEG channels may be just channels on our cable systems, the coverage of school and local governments is not met anywhere else. Losing this to competition is fine, but state legislatures need to consider this impact at the local level.