AT&T Wants To Set Up TVs, PCs

Telco Launches ConnecTech In-Home Tech Support and Installation Services

By Todd Spangler -- Multichannel News, 8/21/2008 5:49:00 AM

AT&T has launched a suite of in-home technical support and installation services, including TV and home-theater setup, for residential customers nationwide.

The telco’s ConnecTech, which will be marketed to both AT&T and non-AT&T customers in parts of all 50 states, offers TV and home-theater installation, personal computer and home-network setup, and repair services.

"AT&T has long been a familiar face in the homes of Americans -- first installing phone service, high-speed Internet service and now AT&T U-verse TV," said Carmen Nava, senior vice president of consumer marketing operations for AT&T, in a statement.

AT&T’s computer and home-network installation services start at $99. TV and home-theater services like flat-panel TV wall mounting and home video installation start at $149. In-home PC repair service, including parts and hardware replacement, begin at $179.

Talkback

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• A new service? One wonders where the Tech\'\'s will come from. Will some new hire arrive on-site, try to understand the prob. and call in? Have some cables to sell? To many questions Back in the 1900\'\'s dealer Tech\'\'s constantly went to OEM schools, sharing knowledge. Perhaps ATT is sub contracting to locals? At least there is no indication so far of over \"average\" time spent on-site. How many visits will it take to resolve?

  '>
  

  A new service? One wonders where the Tech''s will come from.
  Will some new hire arrive on-site, try to understand the prob. and call in? Have some cables to sell?
  To many questions
  Back in the 1900''s dealer Tech''s constantly went to OEM schools, sharing knowledge.
  Perhaps ATT is sub contracting to locals?
  
  At least there is no indication so far of over "average" time spent on-site.
  How many visits will it take to resolve?

  
  

  
  roger klingbeil - 8/26/2008 9:14:00 PM EDT
» Submit Feedback

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