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Michael Willner   


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Lessons Learned at CES
January 18, 2007

I was in awe last week as I walked around at the Consumer Electronics Show in Las Vegas. It’s truly an amazing experience. The sheer size of this convention is mind-boggling. It’s the one trade show that actually challenges the tourist industry infrastructure of America’s biggest tourist town.

The convention center was filled with multiple pavilions, each holding display booths of companies showing their goods. Some were about video, where I spent most of my time. Others were about cell phones, audio, photography and just about anything else considered consumer electronics. It’s so big, so overwhelming, it’s hard to remember much of what I saw.

But I did come away with a few impressions. I went into a small screening room and put on some goggles to watch TV. The goggles were much more sophisticated than the cellophane-lens glasses handed out in theaters to watch a 3-D movie. These had a switch that allowed you to watch an impressive 3-D movie on a big flat-panel TV. The picture was so real, I ducked when the missiles were launched over my head. Another setting on the switch was for interactive gamers who could change the view of the playing field from theirs to their opponent’s. All this was done through a standard digital converter, a regular HDTV and no additional bandwidth on the cable system. Pretty cool.

Of course, television makers had different versions of the biggest flat-screen TV ever built. They broke through 100 inches last year, and this year, it’s 100 inches plus a foot. But I was much more impressed by more subtle changes in HDTVs. I saw a display of one manufacturer’s new 50-plus-inch HDTVs right next to last year’s version of the very same TV. The example was elegantly simple -- beer bottles moving across the screen. The difference in clarity of the Heineken label was, simply put, astounding. It seemed to me that last year’s HDTV was a transitional picture, like those first color TVs with the rounded sides and green-tinted pictures -- great against black-and-white TVs but nothing compared to the color TVs delivered a couple of years later.

Then there was the Panasonic flat-screen TV that was displaying a two-way CableCARD inserted directly into the back of the TV. This design eliminated the need for any box -- cable’s or the TV manufacturer’s. It had all of the two-way features being offered by the cable company, including the guide and VOD.

That display made me think of the most important thing I learned from the show. It occurred to me that this TV, a product of private negotiations, was the perfect example of the marketplace working. No fewer than four major TV manufacturers were showing the two-way CableCARD. They would be available for sale this year. These four companies signed agreements with the cable industry, through CableLabs, to deliver this wonderful, consumer-friendly technology. PRESTO! There were their products and there was no government intervention. All of the pieces fell right into place!


Posted by Michael Willner on January 18, 2007 | Comments (2)


September 16, 2007
In response to: Lessons Learned at CES
Frank commented:

Michael, I am extremely frustrated with my provider here in Lexington, KY. Getting an installation completed and communicating with your people is very difficult. Yesterday, I spent twelve hours (the window you all provided) waiting for service, and was told today when I called that apparently the work order did not have the instructions I provided written down. The install is in a building with multiple outlets already, this should NOT be as difficult as it is. Since this is a blog I will not give you a phone number, but please have someone contact me at Fkuchnsky@AOL.com. Sorry for using this format, but there isn't any real route for complaiing beyond my local representative, who is the problem.




October 3, 2007
In response to: Lessons Learned at CES
Steven Golden commented:

Michael, you have a point on the service and people willing to let it slide as long as we knew that you were on top of it but when i sent in my request for some relief, it came back in the mail saying you shut down that PO BOX. Now i had a problem for a long time and paid a lot of money for good service which i did not get. Now Michael i have had more problems with both my cable tv and internet, Your guys have been out to my house ten times with different people and several of them said that they have always had many problems with this part of the line and i am the end person on the line. These service techs have replaced the parts on the pole and the box in the house and still have not checked the whole line with a bucket truck as one service tech wanted but he was not far enough up the ladder to make that happen. Now their solution to my problem is for every time my internet or the Cable tv starts tileing while i am watching i am supposed to write down the time and channel and problem on this paper they gave me for this. Now i feel you have me doing your job. It is not my job to do that and i feel very put out after buying a new modem and router and wire that the problem lies with your line coming into my house. Please do not make me go over to the Direct tv or something as i am really trying to get along here but you are costing my alot of money, (they did give me a $40 credit for all my months of problems last month). The bottom line here is you can fix this problem, i invite you to watch tv with me at night to see this problem, you bring the popcorn, and lets spend the time and money so i can get as good of reception on both my computer and tv that everybody else does. Now is that fair? My zip code is 61554 and with the above name you can get ahold of me. Thanks in advance for all your efforts, steven golden





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