The pace of change in technology is accelerating. The expectations of customers are escalating. And the local cable technician is being asked to know and do more than ever before.

How well the technician does is critical to the competitive future of cable. After all, no other representative of a cable company steps inside a customer’s home and puts a face on the company where it counts most.

How can the field service technician make a lasting, positive impression on the customer, inside customers’ homes?

Well, to quote Sir Frances Bacon, “Knowledge is power."

Knowledge is the key to keeping up with the latest technology and staying ahead of competition..

Today, the Society of Cable Telecommunications Engineers has 68 chapters worldwide that are committed to developing, increasing and spreading both theoretical and pr...Read More

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When a young Dustin Hoffman got a single word of career advice in the 1967 movie “The Graduate,’’ he was told to think about plastics.

At the Society of Cable Telecommunications Engineers, the first two words in our Mission Statement are “Professional Development.” And a good piece of career advice right now might be summed up in two other words: business services.

Over the past six months, we have noted a significant increase in cable system operators asking for technical and engineering professional development programs and services in one key area: commercial telecommunications, aka, business services.

Business services now appears to be in the top two or three of future cable growth opportunities. Companies nationwide spend about $100 billion on telephone communications. Cablevision Systems, which has been at the forefro...Read More

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