gee, I wonder why dish is losing people. could it be that they're making people whose service has gone dead SIX DAYS before someone could take a look at the problem? my service went out yesterday. they said the earliest someone could come out is friday. I told them if I don't have my service restored by tuesday evening I'm jumping ship. after 10 years it seems I'm no longer important to them....

I just wish Turbo HD was available to existing customers. Maybe existing subs would like these All HD packages.

Dish Network's problem isn't with its offerings, it's with its customer service! Out sourced calls to unintelligible CSRs, looooooooooooooooong wait times on any type of service calls, incompetant installers and "technicians" who will eventually show up after the second or third missed appointment, and promotions so complicated even the executive teams that came up with them have trouble explaining them! Dish needs to go back to the KISS method.

I left Dish Network because they refused to carry the MLB Extra Innings package which also locks them out of carrying the MLB Network.

E* is losing because of the following, 1. every piece of moderately good news is immediately followed by bad news. They add new channels in the spring, then they kill Voom within hours. They successfully launch a new satellite, which is immediately linked with their having an older one go dead. They add 15 new HD channels, and then kill GolTV and a handful of LIL stations. It all may add up to a better bottom line, but it is annoying the bejeezus out of even the hardcore faithful. 2. They've got the best DVR, but then they screw it up by downloading a software "

upgrade that breaks the FF/REW functions and degrades HD LIL recordings with macroblocking and other playback issues. 3. VOD - Where's the free content that Comcast and DirecTv offer? Use my fast Ethernet connection and get me the content that my $150 a month should already get me without hitting me up for $5 more a download...

I left Dish for DIRECTV because they axed VOOM without even bothering to ask their customers for their thoughts on the matter. And it was their only differentiator in the market. They’ll likely never get MLB Extra Innings or NFL Sunday Ticket so once the HD leapfrogging settles down their programming will always be like DIRECTV’s, only less than. Better DVR? Somewhat, but at the end of the day it’s about content.

I signed up for dish in late June 2007 based on a $200 rebate promotion ($10 for HD and $10 for America's top package - each month for 10 months). I had to dig around on their website for the rebate form and had to call about getting a billing statement to send in with the form (they put me on paperless statements and auto billing even though I requested paper statements and refused auto-pay - I also didn't do the 18 month commit).

Well, Dish was auto-charging the credit card I used for the activation fee and never applied the $20 rebate. I was calling CS every month and was told the rebate should show up "

the next billing cycle. They also gave me a toll-free number to call to check on the rebate status. The first time I called, it notified me that the form was received and being processed. Later when I called, the toll-free number had a message to call another toll free number and that one did not recognize my account number for the current promotion. I called Dish and asked what was going on with the rebate, and the CSR told me that there shouldn't be a problem.

I offered to resend copies of my rebate form and the first statement, but she said it wasnt necessary and the rebate just takes a while to show up. When I called Dish again in October 2007 after still not getting the rebate applied, the CSR apologized and said a credit would show up on the next statement.

Well, the next statement did not have a credit, and I was irate. I called Dish again to cancel my service. I had had enough of being told to wait for another statement before my bill was reduced by $20 a month, when I could get other comparable service for much cheaper without any rebate runaround. They then started telling me I didn't get the $20 off b/c I never bothered to submit the rebate form.

Now, in Aug 2008, I tried to get TurboHD and was told I wasn't eligible since I was not a good customer before (which, I guess, is one that enjoys being ripped off)

So, it’s not surprising the Dish is losing customers if they treat everyone the way they treated me. Fundamentally, I think they are shady, corrupt company and need to look inward first for problems they are having.