Kent Gibbons

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Keeping the Customer Happy

Could personalized video billing help cable operators make their customers happy? That’s one of the things vendor Amdocs is looking into in relation to its sponsorship of the Cable Center Customer Care Committee ( C5 for short). Lisa Modisette, a vice president in the Amdocs Consulting Division, and Jana Henthorn, senior vice president of academic and industry outreach at the... More

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Shatnerpalooza

Capt. Kirk was on deck at the aircraft carrier Intrepid Saturday night. After working the room at a VIP reception with his wife, Elizabeth, there was William Shatner , in the spotlight, on a walkway above the carrier (now a floating museum in New York City). “Wow! What a magical moment,” he said to a couple hundred fans who’d gathered on a warm night on the flight... More

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'Torch' Carries On

Torchwood: Miracle Day does the impossible, or at least difficult. It takes a hit U.K. series and neither remakes it with Americans nor keeps it the same for U.S. consumption. (It premieres Friday, tomorrow, on Starz at 10 p.m.) Instead it takes the U.K. stars and grafts Americans into the cast, shifts the setting to the United States, and retains a winning combination of action,... More

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A Reader's Guide to The Cable Show

Nice to see Comcast take its host city obligations so seriously, providing a huge news story heading into the Cable Show in Chicago by blowing away the competition and securing four more Olympic Games for NBCUniversal. At the convention, Comcast CEO Brian Roberts is already scheduled to make some news on Thursday (the last day) with a “next-generation video demo” that observers... More

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Review: HBO's 'Treme'

Here’s my 4.5-star review of Treme ’s season 2 premiere Sunday night: TV’s great storytellers, David Simon and Eric Overmyer, return to post-Katrina New Orleans to find it beset by criminals, exploiters and government incompetence. In other words, still in the grips of man-made disasters. In Season 1, Treme ’s characters struggled in the days and weeks after... More