Linda Haugsted

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Mad Dad Gets Fab TV

Too much of a good thing, without strong, specific customer contact, caused Charter Communications Inc. some bad press in Alabama at the end of its up-until-then highly successful Father’s Day Essay promotion.             You may recall the operator solicited customers to write a short essay lauding their dads, with the winning... More

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Free Offer Will Cost Ya

As if there isn’t enough about the February 2009 conversion to digital TV to confuse consumers, now comes a warning from the national office of the Better Business Bureau that an Ohio electronics firm is touting a "free" DTV converter that actually will cost a consumer more than $100. The BBB said the firm, Universal TechTronics of Canton, Ohio, has placed ads for a converter in... More

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Brickbats and Bon Mots

I’m going to start monitoring the blogosphere, looking for what your customers are saying about you, so you don’t have to. It’s not always pretty but it can be informative… It’s amazing what a positive attitude can do for consumer morale. Here, a poster named “Lengo” offers a thumbs-up to Mediacom, even after waiting 18 minutes for tech... More

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Joke Check Bounced Back on Comcast Consumer

Krista Cooney of western Pennsylvania may have gotten a little satisfaction writing her payment check to "Comcast Vampires" in the amount of "my right arm and zero dollars," but she stopped laughing months ago. That’s when a stranger two time zones away called her to warn that the check, with all her personal identification visible, had been scanned into an e-mail, along with her... More

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Critcisms from the Highly Connected

Comcast Corp. has gained another high-profile critic in the blogosphere: Howard Anderson, the founder of The Yankee Group, a prominent research firm, who’s now the managing director of Yankeetek, a Cambridge, Mass. "venture incubator." Anderson, who’s also a lecturer at the Massachusetts Institute of Technology, knows his way around a good cable connection, and he told me that... More