customer_services

customer_services

Operators Use Calling Plans To Ring Up, Keep Customers

By: By Luis Clemens Nov 4 2006 - 1:00am

In an effort to attract and retain Mexican-American customers, an increasing number of cable operators — including Comcast, Cox Communications and Qwest Communications International — are offering discounted calling plans to Mexico.

Charter Communications is taking the strategy one step further and is the first operator to offer fixed-rate unlimited calling to the country. The company debuted the offer in southern California in July and launched it in Fort Worth, Texas, and Reno, Nev. in early September.

CFI Group Study: Customer Service Will Help Telcos Top Cable

By: By Linda Haugsted Jul 30 2007 - 9:01pm

‘Costs Too Much’ Also Included in Reasons for Selecting Triple-Play Provider

Dish Offers HD Customer Discounts on Sharp LCD TVs

By: By Linda Moss Sep 20 2007 - 2:18pm

Subscribers Offered up to $800 Off Sharp HDTVs

Charter Slashes Prices on Triple-Play for New Customers

By: By Linda Haugsted Dec 4 2007 - 10:48am

Cable TV Operator Charges New Subscribers $69.97 Monthly

CTAM Live: Online Player Leaps Past 1 Million Cable Customer Mark

By: BY Linda Haugsted Nov 9 2008 - 7:30am

Leapfrog Serves As Online Agency, Sales Channel For Comcast, TWC, Cablevision

Survey: Telcos Could Win Customers

By: By Linda Haugsted Aug 4 2007 - 12:00am

Telephone companies are more likely than cable providers to attract customers taking advantage of bundled-services offers over the next 12 months, because the phone providers are perceived to be better at customer service, according to a study released July 31 by CFI Group.

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