Customer Service

WICT To Honor Cable's Corporate Citizens

Signatures Luncheon To Spotlight Community Efforts To Aid Women

FULL STORY >>

Dish Lights Up Propane Vans

Satellite Operator to Deploy 200 Clean-Burning Vehicles in Five Cities

FULL STORY >>

Rate Hikes Fuel Pay TV Subscriber Discontent: Survey

Only 0.8% of Cable, Satellite Customers Have 'Cut the Cord' in Last 12 Months, According to Poll

FULL STORY >>

Charter Eliminates Social-Media Customer Care Group

MSO Says Only a Very Small Percentage of Subscribers Interacted With 'Umatter2Charter' Team

FULL STORY >>

Cable Broadband Tops DSL On Customer-Sat Survey

AT&T, Cox, Bright House and WOW Top J.D. Power’s Regional ISP Rankings

FULL STORY >>

Pay TV Satisfaction Rises in 2012: J.D. Power

Premium-Tier Subs More Loyal Than Those on Basic or Expanded Basic, According to Survey

FULL STORY >>

Delivering What Customers Want

How Research Drives Cox’s Marketing, Product-Development Efforts

FULL STORY >>

Cox Falls, FiOS Rises On ACSI's TV Customer-Satisfaction Survey

Comcast, TWC and Dish Also Rise, While Pay-TV Sector Remains Flat

FULL STORY >>

Telco, Satellite TV Subs Still Happier Than Cable Customers: J.D. Power

AT&T U-verse Tops in Three Regions; DirecTV, Dish and Verizon FiOS Above Average

FULL STORY >>

Britt: Customer Metrics Looked Stronger in August

But Housing, Unemployment Still Weigh on Growth

FULL STORY >>