Todd Spangler's blog

Analog TV: How Long Will It Live On?

LOS ANGELES — Panelists here at the SCTE’s Emerging Technologies conference Tuesday, discussing cable’s evolution to the "hyperconnected" network, engaged in a guessing game: How long will analog cable TV channels stick around?

After all, you can’t even buy an old-fashioned analog TV anymore. Those big, fat analog signals that suck up a whole 6 Megahertz of spectrum are just a waste, right?

But some said the analog signals will live on, perhaps for decades to come. "Personally I believe there will always be analog channels — 30 years from now there will still be analog channels," said Adi Bonen, chief technology officer of Scopus Video Networks.

Cable is implementing new bandwidth-optimization techniques like switched digital video, and new technologies like Harmonic’s HectoQAM concept promise to allow much more efficient delivery of personalized TV services, he said. Given that, "there will be enough spectrum to do everything we need to do, so why eliminate anything?"

Of course, the FCC is requiring cable to continue to transmit analog signals of broadcasters who opt for must-carry through 2012, three years after the digital TV transition. But after that, the free market will take over — and whether to continue offering analog cable channels becomes a customer-service question.

Richard Gasloli, Comcast Cable’s senior vice president of strategic planning and group technical advisor for communications, said, "I think analog is here for the foreseeable future… The question is, How much will still be around."

My guess: It will be a long, slow pullback on analog TV. As cable operators have noted, being able to deliver "legacy" TV is something cable and telcos can’t do.

And obsolete technologies have a stubborn way of refusing to fade away. Hundreds of 8-track tapes are for sale on eBay, for example. Excuse me while I pop a movie into my Betamax machine!

Net Video: Lame Expectations

Say you just paid for a burger that tasted like a dirty sneaker. The bun was moldy. The tomato was a greenish-white. And there was a hair on it. Would you go back to the joint that had the nerve to serve it to you?

Akamai Technologies is touting a survey, which it paid for, of 2,319 online consumers that showed 60% of people who watch online video at least once per week are less likely to return to a site for video content if the viewing experience is "poor."

My first reaction: Uh-huh. They needed to pay for a survey to figure that out?

My second reaction was: Wait a second–what about the 40% of those surveyed who weren’t disuaded by the "poor" experience? Are they gluttons for punishment? Are they unemployed and happen to watch a lot of YouTube videos? Or do they simply have low expectations?

I got on the phone with Akamai senior product marketing manager Suzanne Johnson, who explained that in some cases, online video is available exclusively through a single site. "So people are going to struggle through it because they can’t get it anywhere else," she said. 

But, she insisted, a 60% audience drop-off is huge–the point being, lest you miss it, that Akamai’s content-delivery network is supposed to minimize the chance you’ll disappoint Internet-video viewers. 

To me, this survey more directly reveals that a lot people think Internet video is supposed to suck. 

And the results also underscore that a TV is the preferred device for video: 42% of those surveyed said they didn’t watch more online video because "I prefer to watch programs on TV"–the No. 1 response, followed by 29% who said they lack the time and 27% whose Internet connections were too slow.

Comcast: The DVRs Will Have Eyes?

Is Comcast planning to put videocameras in its DVRs so it can spy on its customers?

Well, no. But a blogger from NewTeeVee suggested as much after his offhand chat with Comcast SVP Gerard Kunkel, setting off a ripple of near-incredulous coverage from other media (see these pickups by DSLReports, NY Times and PCWorld).

The idea, it seems, is that Comcast is experimenting with a camera-enabled set-top, which would recognize the "body forms" of people sitting in front of the TV (according to the NewTeeVee blogger). That would let the Comcast DVR pull up your favorite channels, prerecorded programs and preferences, and serve up targeted ads based on user profiles.

Neat? Not to the NewTeeVee guy. His paranoid take: "I can’t trust Comcast with BitTorrent, so why should I trust them with my must-be-kept-secret, DVR-clogging addiction to Keeping Up with the Kardashians?"

Kunkel later wrote to NewTeeVee in an attempt to correct the implication that Comcast would be doing anything other than displaying someone’s favorites when they sit down in front of the TV: "I want to be clear that in no way are we exploring any camera devices that would monitor customer behavior."

Couple of points worth noting here.

1. It’s not even a new idea. Dave Zatz of Zatz Not Funny! pointed out that TiVo applied for a patent in 2005 on a system that would let remote controls identify individuals via RFID chips, which would be associated with a person’s profile/preferences. That way, your shows would pop up when your RFID tag informed the TiVo of your presence.

Microsoft goes further with an application for a patent in July 2007 for a camera-based system that would ID the viewer and serve up targeted ads based on an anonymized profile. 

2. Service providers already have reams of data about you. I don’t want to set anyone off in a hysterical fit of panic, forcing them to flee to a dark cave wearing a tin-foil hat. But here is the spooky realityThey already can tell when you watch the Kardashians! 

And here is the mundane reality: They don’t care, per se. Except to aggregate that viewing behavior for those who buy and sell ads, the mechanism that fuels most of the TV industry. The eventual goal is to serve up ads targeted to individuals (e.g., Microsoft’s idea in previous point), through developments like Project Canoe. Shhhh: don’t let NewTeeVee know about this.

3. Anything that hints of personal data collection gets some people very, very worried. Comcast gets zinged all the time in the consumer press/blogosphere for having lame user interfaces, poor customer service, etc., etc. Kunkel attempted to describe what to me sounds like a pretty cool feature as a TV viewer — and Comcast gets instantly hammered over imagined privacy concerns. 

Sure, the idea of the TV "knowing" who you are probably sounds a little spooky. But remember how weird it was when caller ID first came out, and the person you were calling answered the phone already knowing it was you? I’m starting to understand why product-development folks keep ideas on the drawing board away from feverish public speculation.

 

ZeeVee: Nifty Idea, But It’s Not EZ

What was zee point, again?

That question popped into my head as I spent more than two hours setting up ZeeVee’s ZvBox, a device that turns your computer into a video channel you can watch on a high-definition TV in the living room.

ZvBoxThe box, listed at a pricey $499 (available from retailers including Amazon.com, Best Buy and J&R), basically functions like a mini cable headend. It transcodes the video and audio output from your computer into an MPEG-2 HD feed that is broadcast over the coaxial cable in your home.

I found it nifty to have full access to my computer on a large-screen television. The ZvBox provides very crisp graphics and lets you click around using a special-purpose wireless remote.

But unfortunately, setting up the ZvBox requires you to become an instant cable technician. Even after I got it working, the novelty soon wore off, and not just because typing with the on-screen keyboard was maddening (see the screen shot, below).

The system uses a channel filter on the coax to carve out a slice of spectrum the cable operator isn’t using. After that, you hook up the ZvBox to your PC’s USB and video ports, install the software, then connect the box to the coax using a splitter. Now it’s supposed to be ready to “ZvCast” your own personal HD channel.

At that point the HDTV’s digital cable tuner should pick up the ZvBox signal on the default channel 125. That didn’t work, so I tried tuning to 125.1 and then 125.99. ZeeVee says you might have to tell your HDTV to run a full channel scan–no dice.
on-screen keyboard

I tried configuring ZvBox to broadcast on channel 135 using the setup software, then channel 2. Still nothing.

As I found out later, the ZvBox filter can’t go in front of a line amplifier, according to the company; it has to be installed behind an amplifier. I instead opted for a relatively simple workaround that didn’t require rewiring my basement: I plugged the coax from the ZvBox directly into my HDTV’s cable input.

Whew, success. The TV detected the signal from the box, which after a few flickering moments automatically stretched my computer’s screen resolution to 1200 by 675 to fit into the 16:9 screen ratio. Normally my PC monitor is at 1440 by 900. This was the easiest part of the setup process.

To control the PC, you use the wireless remote, which includes a mouse touchpad, scroll bar and left-right mouse buttons.

The ZViewer application, launched via a button on the remote, tries to package together TV-oriented tasks in point-and-click-friendly menus. It links to individual video segments on a few sites, including Hulu, ABC.com and YouTube, as well as to programs installed on your computer, like Microsoft’s Media Center, designed for TV displays and remote control navigation.

ZViewerMost video looked pretty good through ZvBox. But as with everything on the Internet, quality is variable. We tried to watch a clip from The Daily Show with Jon Stewart on Comedy Central’s site and, for whatever reason, it just stuttered and spit until we gave up.

ZvBox has other drawbacks. It ties up your computer if you’re tuning in on the HDTV. If it’s a PC shared among family members, this may be problem.

Frustratingly, text must be entered through a hunt-and-peck on-screen keyboard, which makes searching for content laborious and typing an e-mail ludicrous. (ZeeVee says an optional wireless keyboard will be available before the end of the year.)

And while ZvBox supposedly can transmit the PC signal to up to six HDTVs over cable, there’s only one remote that can be used to control what’s happening.

The company acknowledges that setting up the box is no walk in the park. “I’m not going to lie and say, ‘This is plug it into your computer and it works,’” ZeeVee vice president of marketing Brian Mahony said.

He added that the $499 price point may seem steep until consumers “understand the value” of the ZvBox, by which he means the ability to access any PC-based or Internet content on any HDTV in the house.

“Some people are thinking they can pull the plug on cable TV once they have a ZvBox,” Mahony said.

Maybe someday. For now, most folks expect TV viewing to be a simple, entertaining diversion — not a science project. 

And, by the time it gets easier, the game may be over for startups like ZeeVee. Big guns — like Comcast (with Intel and Yahoo), Time Warner Cable, Verizon and Apple — are all looking for better ways to migrate Net content to the TV.

TWC Mashes Up Fake Celebs

Sex! Drugs! Reliable phone service!

Time Warner Cable has launched Fame Star!, a viral-video site to promote its triple play that lets anyone upload their own photos and create a one-minute mock celebrity exposé. 

Just type in your name, choose your gender, pick a story arc with varying levels of success, scandal and tragedy and select whether your character is based in New York, Los Angeles or Dallas.

 
Et voilà! Your "biopic" is ready — preceded by a 20-second ad promoting Time Warner Cable’s services. 

Lisa Stockmon, vice president of corporate marketing for Time Warner Cable, said the campaign was patterned after the “pop-culture intrusion” of other successful mashup-video sites, such as OfficeMax’s ElfYourself.com, which lets visitors paste their own photos on dancing Christmas elves. 

Fame Star! will run through the end of the year and could be extended further, Stockmon said.

“We can update it based on the economy and what happens with the elections,” she said. “We have a lot of flexibility in what we can do with it.” 

And how will TWC prevent the site from being abused? Stockmon said Fame Star! is being monitored by staff members and offensive words are automatically prevented from being inserted into the videos.

 

Disney Thinks Interactive TV -- Without the TV

Maybe cable programmers will bring out interactive TV features sans set-tops.

Disney Channel is kicking around a concept that would let viewers interact with each other using a device most already use dozens of times a day: their mobile phones.

I met today with Larry Shapiro, general manager of mobile and EVP of business development and operations for Walt Disney Internet Group (soon to be renamed Disney Interactive Media Group).

Shapiro noted that a big initiative for his group this fall is to tie together Disney’s Web and mobile services. Stuff like maintaining the same login, favorites and navigational icons across both platforms.

Now, as an example of the future multiplatform possibilities for Disney’s interactive group, Shapiro showed a demo of a feature called "Watch Along, Play Along." This would link Flash-based phone applications with Disney Channel’s programming schedule. 

So, for example, when Hannah Montana comes on at 11 a.m., a tween viewer’s phone would pop up the Hannah mobile app. (She’s already registered herself on Disney.com.) Then the Hannah fan can chat with her friends, vote on something happening in real-time on the show, etc.

"All their interactive activity is already on the phone," Shapiro said of Disney Channel’s core tween audience. "They’re watching TV while texting on their phones already."

That’s not to say Disney won’t also continue developing interactive apps for the TV. But using the mobile phone as an ITV platform is an interesting idea.

Of course, the big challenge for mobile today is the same as it’s always been: the Balkanization of platforms, which requires content developers to cut distribution deals with each carrier and/or tweak their offerings to reach lowest-common-denominator functionality across phones. 

Shapiro believes those issues will evaporate, once there’s a broad base of iPhones and equivalent devices that use regular Web browsers.

 

"That will change the dynamic pretty significantly," he said. And content owners will be able to try all sorts of cool new things.

 

The Radical Cable-Cutting A La Carte Fringe

Some of the feedback I’ve heard on our cover story last week about "cable cutters" – people who’ve cancelled cable TV, satisfied with what they’re able to procure online and over the air – has been along the lines of: It’s a fringe movement that MSOs really shouldn’t worry about.

So what if a few nerds are going through the trouble to hook up their PCs to their televisions? (See Breaking Free from the Nov. 3 issue.) By and large, according to some programmers, online video outlets like Hulu and iTunes are additive to TV viewing — not cannibalistic. Nielsen numbers show that hours spent watching TV keep climbing, not declining.

And hey, even if there are people opting out of cable TV, the operators still get their $50 or $60 per month on broadband service, which by the way has made Hulu, Joost, YouTube, Veoh and others possible in the first place.

Fringe movements, though, sometimes go mainstream.

The trend, nascent and tiny though it may be, has a few big cable operators worried. On a CTAM Summit ‘08 panel this week, Peter Stern, executive vice president and chief strategy officer at Time Warner Cable, said programmers ought to provide some type of exclusive Internet distribution rights to their affiliates instead of undermining the model by offering it online for free.

“The question of whether broadband video upends the cable business lies with the programmers,” said Stern (see TWC’s Stern Urges Exclusive Web-Video Deals).

Yes, video viewing on PCs is a different use case than watching it on the living-room TV. But there are a growing number of paths for Internet-delivered video to televisions, as Stern pointed out.

Comcast, on the other hand, has embraced Web video and is chugging along with Fancast, its Hulu-fueled video destination. The Comcast strategy is to (eventually) provide value in bridging the gap between the the Internet and traditional cable TV (e.g. scheduling DVR from the Web, play Internet-delivered content on the TV).

RealNetworks CEO Rob Glaser, speaking on the closing CEO panel at the CTAM Summit yesterday, said Internet video distribution presents more of a "creeping" threat to the pay-TV model, rather than a massive frontal assault: "All of a sudden, kids graduate from college and they’re happy to use iTunes and Hulu and they don’t buy multichannel video — it’s subtle."

To compete in this landscape, MSOs must provide context around the content, Jeffrey Rayport, chairman of marketing consulting firm Marketspace, said in his Monday keynote at CTAM conference. By that he means social networking, video sharing and recommendation features. In Rayport’s shorthand: If Cable 1.0 was connectivity, and Cable 2.0 was content, then Cable 3.0 is context.

That makes sense, and I am sure we’ll see cable operators develop interactive services to enhance the TV viewing experience along these lines (e.g., the hooks between Fancast and Comcast’s cable VOD and linear TV). 

But I think perhaps the most disruptive effect of Internet TV distribution is this: It explodes the cable channel-bundling model. Content online is available a la carte – in the embeddable/shareable/electronic sell-through models that have emerged – and distributors are re-bundling it together in new ways (e.g., Joost’s "groups" allow members to essentially program their own channels).

Note that the music industry has been altered as much by iTunes’ a-la-carte pricing as it has by piracy. 

On the Internet, people are "self-programming" their TV experiences. They like the control and the personalization they have. And, the cable-cancellers I talked to also like the fact that they aren’t forced to pay for channels they never watch. The Web is producing a world of a-la-carte TV options, and that may be the most serious long-term threat here.

 

Verizon Tinkers With FiOS TV Tiers

Verizon, evidently looking to drive up the margins on its video service, has split its FiOS TV packages into two tiers — one for the HD haves, and the other for the HD have-not-so-much-es.

The $57.99-per-month FiOS TV Extreme HD tier, with more than 50 high-def channels, will become the core package. That replaces the $47.99-per-month Premier package

At the same time, Verizon is introducing a new $47.99-per-month package, called Essentials, that basically includes only local broadcast HDs (up to 9, depending on market) with the 200-plus standard-def channels.

So — looks like a price increase, right?

Verizon objects to that characterization, because it says Extreme HD is a brand-new service. Reps also point out there are discounts available from the listed monthly fees for customers who buy service bundles. In addition, the Extreme tier is being offered at $47.99 in the highly competitive New York market, where Time Warner Cable and Cablevision are fighting to hold share.

While Premier subs will initially be "grandfathered" in, able to receive the same HD programming available with Extreme HD, they won’t be able to access the additional HD programming that Verizon is promising to add without upgrading to the Extreme tier.

But the bottom line is: If you want any HD cable channels from Verizon and you’re a new subscriber, your only choice is the higher-priced option.

Both Extreme HD and Essentials are on offer in New York metro area, Massachusetts and Rhode Island, Portland, Ore., and Fort Wayne, Ind. The telco expects to roll out the packages across all FiOS TV markets soon including Southern California, North Texas, the Florida Gulf Coast and Buffalo, N.Y.  

My Fellow Content-Stealing Americans...

You know the maxim "content is king"? A new anti-piracy coalition that officially launched yesterday is treating Internet content more like a presidential candidate.

In this political season, now comes Arts+Labs, an ostensibly bipartisan advocacy group created by two former political operatives: Mike McCurry, the one-time Clinton White House spokesman and anti-Net Neutrality lobbyist, from the Democratic side; and Mark McKinnon, ex-advisor to McCain who bowed out of that campaign after Obama won the Dems’ nom, from the Republican camp. (They shoulda called their group "MMMM.")

Their first patrons include Viacom, NBC Universal, AT&T, Cisco and Microsoft, which for various reasons of self interest are hoping to build awareness that content piracy is bad — bad!

True to form, these Beltway guys are attacking the problem of pirated Web content as if they were waging a political campaign: Extol the virtues of your side, and (maybe more important) slam the opposition.

The opponents in this case are those blackguards who traffic in illegally copied material

According to the McCurry-McKinnon spin, downloading unauthorized versions of songs, movies or TV shows not only picks the pockets of humble artists but also subjects your computer to "net pollution" like viruses and "threatens to congest and delay the network for all consumers."

McCurry, in their press release, says one of the group’s goals is to give consumers "confidence that they are safe from viruses, hackers, malware, illegal file trafficking and other net pollution that puts them at risk."

Well, there are some half-truths in there. The digital kleptomaniacs who use BitTorrent or whatever to steal songs or movies are savvy enough to know how to avoid infecting their computers.

Anyway, on the other side of this hearts-and-minds campaign is the process of burnishing the client’s image: The Arts+Labs site links to approved sources of content, such as Hulu: "all free video, all the time." 

It remains to be seen how effective this effort will really be. Internet users, of course, will vote with their mice.

 

Canoe: Build, Buy or Rent?

Cable’s advanced advertising joint venture — Canoe Ventures LLC — has yet to decide whether it’s going to build, buy or outsource its information-technology infrastructure.

job listing posted by Time Warner Cable on behalf of Canoe seeks a VP of IT, who will be responsible for "leading design, development and operation of the enterprise architecture and information systems of the Common Advanced Advertising Systems (CAAS)."

This exec’s Herculean task will be to "facilitate integration with MSO delivery systems and media buying and selling systems." That means coming up with a consolidated system that works with the disparate infrastructures operated by Canoe’s owners – Comcast, Time Warner Cable, Cox Communications, Charter Communications, Cablevision Systems and Bright House Networks — and also links into ad-management systems.

Canoe’s VP of IT will be asked to define an implementation strategy that "optimizes time to market, long-term extensibility and both capital and operational costs" and deliver "buy/build/outsource trade-off analyses."

I’d heard that Canoe was willing to make the "buy" decision on IT infrastructure, and looked into acquiring interactive TV developer Navic Networks after they got wind that Microsoft had made an offer. But in June, Microsoft paid $230 million for Navic, taking it out of play; Canoe reportedly has been funded by the MSOs with $150 million.

So now the Canoers are back to square one: Do they build, buy or outsource? 

It’s not spelled out in that job listing, but surely Canoe will need its IT infrastructure to be as lean and efficient as possible – CEO David Verklin doesn’t want to end up navigating an aircraft carrier.

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