Cable Operators

Charter Hires Rocky Boler As Customer Care SVP

Ex-Cablevision Exec To Oversee MSO's Customer Care Organization
By: MCN Staff Apr 17 2013 - 4:22pm
Ex-Cablevision Exec To Oversee MSO's Customer Care Organization
Rocky Boler of Charter

Charter Communications has hired Rocky Boler, a longtime cable industry customer service professional, as senior vice president,  customer care. He will oversee all facets of the Charter customer care organization and continue the focus on delivering superior service to Charter customers, the company said. He reports to executive vice president Kip Mayo, who said in a release: “Rocky has had a long tenure in the cable industry and brings both strategic leadership and hands-on experience to his role at Charter.”

Liberty Global Eyeing German Expansion?

Cable Giant Considering Move on Kabel Deutschland
By: Mike Farrell Apr 17 2013 - 1:27pm
Cable Giant Considering Move on Kabel Deutschland

John Malone’s Liberty Global is considering a move deeper into the German cable market, talking with officials at that country’s largest MSO, Kabel Deutschland, about a possible merger, according to published reports.

Comcast Plugs Into Showtime Anytime

AT&T, DirecTV, Cablevision and Verizon also Support Showtime's Homespun TV Everywhere app
By: Jeff Baumgartner Apr 12 2013 - 2:44pm
AT&T, DirecTV, Cablevision and Verizon also Support Showtime's Homespun TV Everywhere app

Comcast has extended support to Showtime Anytime, Showtime's stand-alone TV Everywhere app for  iOS and Android devices and PC browsers.

Cable Pioneers Names 19 New Members

Inductees Will Be Honored at June 9 Banquet in Washington, DC
By: MCN Staff Apr 12 2013 - 1:43pm
Inductees Will Be Honored at June 9 Banquet in Washington, DC
 
Cable TV Pioneers has named 19 inductees for its Class of 2013.
 
The new members will be officially inducted on June 9 at the group’s 47th annual banquet at the Four Seasons Hotel in Washington, D.C. during the upcoming Cable Show.
 

Cablevision Execs Reap Big Paydays

Dolan's Total Compensation Rises Nearly 50%
By: Mike Farrell Apr 11 2013 - 5:33pm
Dolan's Total Compensation Rises Nearly 50%

Cablevision Systems CEO James Dolan and his father chairman and founder Charles Dolan each received nearly $6 million more in total compensation in 2012, fueled by big increases in stock option awards.

Comcast Begins to Connect to Boxee's Cloud DVR

MSO Starts Limited Offer of E-DTAs That Let Boxee's New Video Device Access an Encrypted Form of Comcast's Basic TV Tier
By: Jeff Baumgartner Apr 11 2013 - 3:35pm
MSO Starts Limited Offer of E-DTAs That Let Boxee's New Video Device Access an Encrypted Form of Comcast's Basic TV Tier

Comcast has begun to make available a new type of Digital Transport Adapter (DTA) that will feed an encrypted form of its basic digital video tier to Boxee's new Cloud DVR product.

Comcast is notifying eligible Boxee customers about the E-DTA in "select markets" where Comcast has begun to encrypt its "B-1" tier, a spokeswoman said.  She didn't reveal those markets, but noted that Comcast intends to phase in B-1 encryption in additional cities over the comings months.

Cox's Power Play

CTO Kevin Hart Outlines Game Plan to Chop Company's Carbon Footprint by 20%
CTO Kevin Hart Outlines Game Plan to Chop Company's Carbon Footprint by 20%

Cox Communications chief technology officer Kevin Hart outlined a multi-pronged game plan to help the MSO's parent company, Cox Enterprises, shrink its carbon footprint by 20 percent as the keynoter at  this week's Society of Cable Telecommunications Engineers SEMI (Smart Energy Management Initiative) Forum in Atlanta.

Cox's Bob Wilson To Retire

MSO's Chief Contract Negotiator -- and 34-Year Cox Vet -- to Exit at End of 2013
By: Jeff Baumgartner Apr 9 2013 - 6:09pm
MSO's Chief Contract Negotiator -- and 34-Year Cox Vet -- to Exit at End of 2013

Bob Wilson, the chief content negotiator for Cox Communications, will retire at the end of the year, departing after a 34-year career with the company.

Wilson joined Cox in 1979 as a business manager, handing financial planning for new franchise operations.  At the time, Cox served just 500,000 customers and Wilson was one of just 45 employees based at the MSO's headquarters in Atlanta.

Cablevision Realigns Management Team

Kristin Dolan Upped to President, Optimum Services; Sweeney to SEVP Strategy; Hildenbrand Senior Advisor
By: Mike Farrell Apr 9 2013 - 4:55pm
Kristin Dolan Upped to President, Optimum Services; Sweeney to SEVP Strategy; Hildenbrand Senior Advisor

Cablevision Systems CEO James Dolan announced a realignment of its senior leadership Tuesday and is keeping it mostly in the family, elevating his wife and long-time executive Kristin Dolan to president of Optimum Services and his brother-in-law and MSO veteran Brian Sweeney to senior executive vice president, strategy.

The moves, Cablevision said, are part of an effort to accelerate its transformation into a more customer-focused organization and streamline the day-to-day management decision-making processes. All of the executives will report to James Dolan.

Nexidia Named 'Presenting Sponsor' At Cable Center's C5 Gathering

Firm Will Discuss Work With FTC At Meeting Of Cable Operator Customer Care Committee
By: MCN Staff Apr 9 2013 - 3:11pm
Firm Will Discuss Work With FTC At Meeting Of Cable Operator Customer Care Committee

Nexidia, a provider of customer interaction analytics solutions for business transformation, and The Cable Center said the company has signed on as a presenting sponsor of The Cable Center’s Customer Care Committee (“C5”).

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