customer_services

customer_services

WICT To Honor Cable's Corporate Citizens

Signatures Luncheon To Spotlight Community Efforts To Aid Women
By: By MCN Staff Mar 13 2013 - 1:09pm
Signatures Luncheon To Spotlight Community Efforts To Aid Women

Women in Cable Telecommunications intends to honor some of the cable industry's best corporate citizens at its WICT Signature Luncheon on June 10 in Washington, D.C.

Dish Lights Up Propane Vans

Satellite Operator to Deploy 200 Clean-Burning Vehicles in Five Cities
By: Todd Spangler Mar 6 2013 - 3:43pm
Satellite Operator to Deploy 200 Clean-Burning Vehicles in Five Cities

Dish Network plans to introduce 200 new propane-fueled Ford E-250 cargo vans into its service fleet in 2013, which the satellite operator estimates will cut fuel costs by 55% -- saving $2,500 over the life of each vehicle -- and reduce carbon emissions.

The satellite operator currently has more than 4,000 vans in its fleet and the 200 new propane vehicles “will replace aging vehicles in the fleet as they are added in,” Dish spokesman Aaron Johnson said.

Rate Hikes Fuel Pay TV Subscriber Discontent: Survey

Only 0.8% of Cable, Satellite Customers Have 'Cut the Cord' in Last 12 Months, According to Poll
By: Todd Spangler Mar 1 2013 - 11:56am
Only 0.8% of Cable, Satellite Customers Have 'Cut the Cord' in Last 12 Months, According to Poll

While just 0.8% of pay TV subscribers surveyed said they canceled their cable or satellite TV service in the last 12 months, steady price increases are a major factor prompting millions to ponder pulling the plug, according to a new study.

The survey, commissioned by video search and discovery vendor Digitalsmiths, found that about 80% of pay TV customers are satisfied with the value provided by their current provider.

Charter Eliminates Social-Media Customer Care Group

MSO Says Only a Very Small Percentage of Subscribers Interacted With 'Umatter2Charter' Team
By: Todd Spangler Dec 5 2012 - 2:11pm
MSO Says Only a Very Small Percentage of Subscribers Interacted With 'Umatter2Charter' Team

Charter Communications is eliminating the “Umatter2Charter” group that has been dedicated to resolving customer issues on social media sites such as Twitter and Facebook, the company confirmed.

“Charter will no longer have a customer care team tasked specifically with resolving matters raised on social media,” spokeswoman Anita Lamont said in an emailed statement.

Cable Broadband Tops DSL On Customer-Sat Survey

AT&T, Cox, Bright House and WOW Top J.D. Power’s Regional ISP Rankings
By: Todd Spangler Oct 15 2012 - 2:23pm
AT&T, Cox, Bright House and WOW Top J.D. Power’s Regional ISP Rankings

Cable broadband users rank their service above DSL for performance and reliability, although fiber-optic providers score even higher, according to J.D. Power and Associates’ 2012 residential ISP customer-satisfaction survey.

Pay TV Satisfaction Rises in 2012: J.D. Power

Premium-Tier Subs More Loyal Than Those on Basic or Expanded Basic, According to Survey
By: Todd Spangler Oct 15 2012 - 1:05am
Premium-Tier Subs More Loyal Than Those on Basic or Expanded Basic, According to Survey

U.S. subscription TV customers are slightly happier with their providers than a year ago — although the cable’s poor reputation continues to drag the industry below satellite and telco rivals, according to J.D. Power and Associates’ 2012 residential TV customer-satisfaction study.

FiOS Ad Urges Cablevision Customers To Get 'Lost'

By: By Todd Spangler Mar 5 2010 - 9:02pm

Verizon Looks to Pick Up Subs From Cablevision-WABC Impasse

Cedar Point: We're Not Losing Customers

By: By Todd Spangler Nov 8 2010 - 7:09pm

Telephony Vendor Responds to Allegations That It's Struggling

Dish, U-verse TV Fall On Customer-Satisfaction Survey

By: By Todd Spangler May 17 2011 - 4:01am

Charter, Comcast, TWC Fall to Bottom of the Pay-TV Category on ASCI Survey

Britt: Customer Metrics Looked Stronger in August

By: Mike Farrell Sep 14 2011 - 6:55pm

But Housing, Unemployment Still Weigh on Growth

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