customer_services

customer_services

Telco, Satellite TV Subs Still Happier Than Cable Customers: J.D. Power

AT&T U-verse Tops in Three Regions; DirecTV, Dish and Verizon FiOS Above Average
By: Todd Spangler Oct 13 2011 - 2:31pm
AT&T U-verse Tops in Three Regions; DirecTV, Dish and Verizon FiOS Above Average

Television subscribers largely continue to rank telco and satellite services higher than cable TV, according to J.D. Power & Associates 2011 customer-satisfaction survey for residential TV services.

Meanwhile, J.D. Power found that increased penetration of DVRs and video-on-demand usage is boosting monthly revenue for pay-TV providers. The average monthly bill for triple-play customers -- those who subscribe to voice, video and Internet service -- climbed to $149.52 in 2011, up 6% from $140.90 last year.

Cox Falls, FiOS Rises On ACSI's TV Customer-Satisfaction Survey

By: By Todd Spangler May 15 2012 - 5:01am

Comcast, TWC and Dish Also Rise, While Pay-TV Sector Remains Flat

Delivering What Customers Want

By: By Kent Gibbons Aug 27 2012 - 4:01am

How Research Drives Cox’s Marketing, Product-Development Efforts

Time Warner Cable Phone Customer Can Make Free Calls To Haiti

By: Mike Reynolds Jan 21 2010 - 7:35pm

Operator Believes Program Will Provide $200,000 Worth Of Relief To Affected Customers

TiVo Service Helps Customers Find Ads

By: By Karen Brown Jun 3 2006 - 12:00am

New 'Product Watch’ Offers On-Demand Ads By Category

Operators Use Calling Plans To Ring Up, Keep Customers

By: By Luis Clemens Nov 4 2006 - 1:00am

In an effort to attract and retain Mexican-American customers, an increasing number of cable operators — including Comcast, Cox Communications and Qwest Communications International — are offering discounted calling plans to Mexico.

Charter Communications is taking the strategy one step further and is the first operator to offer fixed-rate unlimited calling to the country. The company debuted the offer in southern California in July and launched it in Fort Worth, Texas, and Reno, Nev. in early September.

CFI Group Study: Customer Service Will Help Telcos Top Cable

By: By Linda Haugsted Jul 30 2007 - 9:01pm

‘Costs Too Much’ Also Included in Reasons for Selecting Triple-Play Provider

Dish Offers HD Customer Discounts on Sharp LCD TVs

By: By Linda Moss Sep 20 2007 - 2:18pm

Subscribers Offered up to $800 Off Sharp HDTVs

Charter Slashes Prices on Triple-Play for New Customers

By: By Linda Haugsted Dec 4 2007 - 10:48am

Cable TV Operator Charges New Subscribers $69.97 Monthly

Cable Center Expands Customer Service Program

By: John Eggerton Feb 23 2009 - 6:32pm

Customer Care Central Targets Director Level Executives

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