CAREERS

JOB SUMMARY
Responsible for providing guidance and direction to Network Services management on configuration, installation and deployment of existing and new technology. Responsible for the hiring, training, development, and performance management of staff

ESSENTIAL FUNCTIONS OF THE POSITION

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensure required reports are timely, accurate and complete

Identify and develop procedures to help streamline processes within Network Services

Provide technical guidance and assistance as required for problem resolution

Establish interfaces with Engineering, Field Services Operations, and other internal groups as necessary to ensure the timely and efficient resolution of problems

Oversee the daily activities of Network Services and perform direct supervision of team members, including performance reviews, career development, and staffing

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Establish positive employee relations through effective communication and ongoing support

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment

Perform other duties as required by manager

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Knowledge and experience with Network and Element Management tools

Knowledge of company products and services
Knowledge of cable, voice and data communications networks, and associated elements
Knowledge of LAN/WAN design and operations
Knowledge of TCP/IP and SNMP

Knowledge of HFC networks

Knowledge of Advanced Video technology
Demonstrated leadership qualities

Ability to maintain confidentiality

Knowledge of Microsoft Office

Education

Bachelor degree in Computer Science, Engineering, Math or related field or equivalent experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience                                                           

5+yearsManagement experience in a 24/7 operations center                                  
8+ years Network Operations and/or Implementation experience          

Certifications and Licenses

Valid driver's license with satisfactory driving record within Company required standards may be required          

WORKING CONDITIONS
Office environment
Varying schedules in a 24 x 7 Network Center
Travel as required

Please forward your resume to Karina.Patel@chartercom.com.