Customer Service

Comcast to Open New Colorado Support Center

Plans to hire 600 for 80,000 square-foot facility in Ft. Collins 5/20/2016 11:15 AM Eastern

Comcast said it expects to hire 600 new employees for technical product and service support for a new 80,000 square-foot facility it’s upgrading in Fort Collins, Colo.

 

Comcast said the call center is scheduled to open within a year after “significant upgrades” are made to the facility on the Hewlett Packard campus at 3420 East Harmony Road. Comcast plans to start advertising and posting new positions for the facility later this year.

 

When the new center is up and running, Comcast estimates it will have more than 8,000 employees across the state, including more than 700 in Northern Colorado.  Comcast said it has spent more than $7 billion in its tech infrastructure in the state since 1996, including more than $300 million in the last five years.

 

The announcement for the Ft. Collins facility comes about a year after Comcast kicked off a major customer care initiative that will include the hiring of 5,500 customer service reps over a span of about three years.  New Comcast customer support centers have opened and are operational in Albuquerque, N.M.; Spokane, Wash.; and Tucson, Ariz.  Last month, it picked Charlotte, S.C., for another customer support center site.

 

The plan for Ft. Collins received praise from local leaders.

 

"Colorado is thrilled to see continued growth of Comcast in our community,” said Colorado Governor John Hickenlooper, in a statement. “With over 8,000 employees in the state, Comcast is a significant employer and partner to Colorado's success. The company's expansion in Fort Collins is a testament to the state's talented workforce and collaborative spirit."

 

“Comcast’s decision to move this customer service and technical support center here reinforces the supportive business environment in Fort Collins. The addition of these jobs in our community will ensure that we continue to provide a diversity of employment opportunities in the region,” added Fort Collins Mayor Wade Troxell.

 

“The new Fort Collins customer support center is integral to Comcast’s multi-year strategy to reinvent the customer experience and create a culture of exceeding customers’ expectations,” said Rich Jennings, Comcast Senior Vice President Mountain West Region. “We’re excited to hire 600 employees and give them the training and tools they need to be successful in ensuring every customer’s experience is excellent.”

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