Customer Service

Comcast Picks Charleston for New Call Center

Facility to employ more than 550 people 4/05/2016 4:00 PM Eastern

Comcast said it has picked Charleston, S.C., as the spot for a fourth new customer support center, joining others that have been opened or are opening in Spokane, Wash.; Albuquerque, N.M. and Tucson, Ariz.

 

The new center will employ more than 550 people, Tom Karinshak, Comcast’s SVP, customer service, announced in this blog post, noting that hiring at the new location will get underway this summer.

 

Comcast hasn’t announced a firm opening date on the new center, but said the new $21.4 million, 80,000 square-foot "Center of Excellence" will be part of a 2,000-acre mixed-use development consisting of office, retail, hotel and residential properties. The facility will located at 3450 Ingleside Boulevard near U.S. Route 78 in North Charleston.

 

The announcement on the new center comes about a year after Comcast kicked off a major customer care initiative that will include the hiring of 5,500 customer service reps over a span of about three years.

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