Cable Operators

Cox Punches Up Broadband Speeds in Some Markets

MSO Kicks Preferred Tier to 25 Mbps, Premier to 50 Mbps and Ultimate Up to 150 Mbps 2/01/2013 10:49 AM Eastern

Cox Communications this week boosted connection speeds for major broadband packages in Arizona and Las Vegas -- which included kicking up its Preferred tier from 15 to 25 Megabits per second down and doubling the Premier tier to 50 Mbps -- with other markets to follow.

The operator’s Rhode Island, Louisiana and Cleveland markets will be “quick on the heels” with the same speed upgrades and other regions will receive the upgrades through the rest of 2013, Cox director of media relations Todd Smith said.

“These increases help ensure that Cox customers continue to experience some of the fastest speeds available in the marketplace,” he said.

Smith said there are no price increases tied directly to the speed upgrades. The Cox speeds boosts were reported Friday by DSLReports.com.

The speed increases are as follows: Essential increases from 3 Mbps down / 768 Kbps up to 5 Mbps / 1 Mbps; Preferred increases from 15 Mbps / 1.5 Mbps to 25 Mbps / 5 Mbps (and up to 31 Mbps / 6 Mbps with the PowerBoost feature, which temporarily increases speeds for large file downloads); Premier increases from 25 Mbps / 2.5 Mbps to 50 Mbps / 10 Mbps (and 62 Mbps / 12 Mbps with PowerBoost). The top-tier Ultimate service will increase from 50 Mbps / 5 Mbps to 150 Mbps / 20 Mbps (and up to 188 Mbps / 25 Mbps with PowerBoost).

One exception: Premier tier customers with DOCSIS 2.0 modems will not receive the speed increases.

The broadband tiers will remain subject to monthly data usage allowances. Currently, Cox limits Essential customers to 50 Gigabytes, with Preferred capped at 200 GB, Premier at 250 GB and Ultimate at 400 GB.

According to Cox, if subscribers exceed their allowance the operator will notify them and potentially select a different Internet package. “Cox strives to work with you proactively before taking action to suspend service. However, in rare cases of extremely high usage, Cox will suspend your service until you call Cox. In even rarer cases, Cox will terminate your service if you do not decrease your usage after consultation with Cox,” according to the operator’s frequently asked questions section on data usage policy.