Customer Service

Glympse Powering Some Cable Tech-Tracking Apps

Working with Rogers, Comcast and former TWC 12/14/2016 3:59 PM Eastern
Rogers is expected to offer 'EnRoute' across its footprint by early 2017

Glympse said its location technology is powering some recently launched tech-tracker apps from Rogers Communications, Comcast and Time Warner Cable, which is now part of Charter Communications.

 

Of that group, Rogers has begun to roll out a version called EnRoute that keeps customers apprised by sending an appointment reminder the day of a scheduled appointment, and another when a tech has been dispatched to the address, and a real-time map that tracks the progress of the technician’s arrival time. Rogers has rolled it out in Hamilton, Ontario, and expects to offer it across its residential footprint by early 2017. Rogers’s Fido mobile/wireless unit is also using Glympse’s platform for Internet customers.

 

Time Warner Cable went wide with its “TechTracker” app last year. Comcast began to expand the reach of its “Tech ETA” offering last year.

 

Such customer service features are becoming more commonplace. Dish Network rolled out its version, called “My Tech,” in 2015.

 

Other Glympse customers include Blackberry, Ford, Garmin, GM, Gogo Inflight, Peggle, Samsung, Verizon and Vodafone, among others, and counts Verizon Ventures among its financial backers.

 

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