Cable Operators

Time Warner Cable Calls Up Voicemail-to-Text

Comcast Offers Similar Feature to Phone Customers 11/29/2012 7:19 AM Eastern

Time Warner Cable -- adding a feature aimed at helping to persuade subscribers to keep paying for landline phone service -- introduced a voicemail-to-text feature that transcribes messages and sends the text to a mobile phone or email address.

Comcast introduced a similar feature to its Xfinity Voice customers earlier this year.

Time Warner Cable’s voicemail-to-text feature is available to Home Phone subscribers for no additional charge. Messages can be sent to up to five mobile phone numbers and email addresses, and transcribed into either English or Spanish. Customers also can opt to receive an audio file of the recorded voicemail message as an attachment to email notifications.

TWC did not disclose which vendor or vendors it is using to provide the feature.

“Voicemail to Text gives customers yet another option to access the messages they care most about,” Ingrid Simunic, senior director of product Management for Time Warner Cable, said in a blog post. “If you’re away from home and can’t listen to voicemail, it’s a great way to check in.”

Voicemail to Text is available at no additional cost to Time Warner Cable Home Phone subscribers. Customers can settings through the VoiceZone tab in the MSO’s MyServices portal.

Time Warner Cable had 4.99 million residential phone subscribers as of Sept. 30 -- flat with the previous quarter, but up 11% from the year-earlier period’s tally of 4.48 million.

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