Cable Operators

Time Warner Cable Carolinas Still Restoring Service Post-Irene

8/29/2011 10:38 AM Eastern

Time Warner Cable was working Monday to reconnect cable TV, broadband and phone service for about 38,000 customers in North and South Carolina after Hurricane Irene blew up the coast over the weekend.

As of 8:45 a.m. Monday, about 38,000 customers in the Carolinas were still without services. That's down from a peak of about 160,000 at 6 p.m. Saturday across North and South Carolina, at the height of the storm's assault on the region.

"We are making great headway," said Melissa Buscher, vice president of communications for TWC Carolinas.

Time Warner Cable serves approximately 2.1 million customers in the Carolinas market.

Most of the outages are in eastern North Carolina, Buscher said, from a combination of power outages and downed cables. The areas with the most significant issues are Wilmington, Newport, Morehead City, Jacksonville, Havelock, Elizabeth City, Murfreesboro and Ahoskie in eastern North Carolina. The MSO said it also experienced significant impact as far inland as Goldsboro and Wilson.

More than 500 Time Warner Cable maintenance, engineering, construction and technical personnel are in Eastern North Carolina conducting repairs and continuing with damage assessments.

"Our personnel have been hard at work around the clock to restore service as quickly and safely as possible," Christine Whitaker, Time Warner Cable area vice president of operations for Eastern North Carolina, said in a statement Sunday. "We appreciate our customer's patience as we work to restore Time Warner Cable services lost as Hurricane Irene made her way up the North Carolina coast."

Time Warner Cable said services may immediately be restored to customers once power is brought back online. However, the company added, if services are still out, it could indicate that nearby power outages continue to affect its system or that there is network damage that will require additional repairs before service can be restored.

Time Warner Cable provides information on outages through its 24-hour automated phone system, which also lets customers report new outages. The numbers are 866-4TWCNOW (866-489-2669) for residential customers and 877-892-2220 for business customers. TWC Carolinas also is posting outage information on www.yourtwc.com/storm and on Twitter via @TWCCarolinas.

 

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