Cable Operators

TWC Readies ‘White Glove’ Service

11/29/2010 12:01 AM Eastern

NEW YORK — Time Warner Cable will
charge high-end customers $199.99
per month for a new “white-glove”
service option that it has dubbed Signature
Home.

The No. 2 U.S. cable operator is
expected to start testing the service
in Charlotte, N.C., and will roll it out
nationwide in the next few weeks.

According to TWC’s Charlotte system
website (which lists an introductory
price of $179.95) Signature Home
includes:

• A whole-house digital video
recorder system including two networked
HD DVR set-top boxes (able to
record four HD programs simultaneously
and store 150 hours of HD content
or 400 hours of standard definition
programming);

• Wideband high-speed data service
(at speeds of 50 Megabits per
second);

• Wireless home networking with
DOCSIS 3.0 modem and 802.11n
wireless router included;
• A digital-cable package with more
than 180 channels, including HD and
video-on-demand;

• Digital Phone service with home
voicemail to e-mail, Caller ID on PCC
and TV, call forwarding and unlimited
nationwide calling.

Signature Home customers also
get access to a Personal Solutions
Adviser, available 24 hours a day
by phone and online, and specially
trained technicians that will arrive at
their homes at an appointed time (no
more three-hour service windows).

Earlier, the MSO also announced
plans for a low-priced service tier
called TV Essentials that would be
priced at about $39.95 per month.

September