Cable Operators

Altice USA Gives Lightpath a Bigger Voice

Offers Unified Communications and Call Center capabilities to NY metro area businesses 3/24/2017 9:51 AM Eastern

Altice USA said it’s boosting the capabilities of its Lightpath voice services via the intro of Unified Communications and Hosted Contact Center services for mid-sized and enterprise-level business customers  in the New York metro area.

Lightpath Unified Communications enables employees to access an “enterprise-grade” softphone for anywhere access, a centralized contact system, as well as instant messenger, and video conferencing apps. The Lightpath Hosted Contact Center adds a cloud-based approach to customer service support.

Altice USA, which acquired Cablevision Systems last year and closed its purchase of Suddenlink in late 2015, said it has also simplified access to its Hosted Voice product, which can now be purchased as a standalone offering that includes local and long distance calling. The service was previously sold only when bundled with Internet service.

“As our customers’ businesses become more complex and communications demands evolve, Altice USA is focused on offering the latest feature sets and tools available to introduce flexibility, efficiencies and revenue opportunities for our customers,” Kevin Stephens, EVP,  Altice Business, said in a statement.

Altice USA said serves more than 375,000 businesses across 20 states via its Lightpath, Optimum Business and Suddenlink Business branded services. The operator runs a network that includes over 14,000 fiber-lit locations, with more than 8,000 located in the New York metro area.

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