Customer Service

Altice USA Pitches Premium Service Products

Covers areas such as in-home installations, remote tech support and device protection plans 6/15/2017 11:54 AM Eastern

Altice USA said it has launched a new suite of whole-home premium service products that span areas such as in-home installation, remote tech support for mobile devices and PCs, and device protection plans.

Altice USA introduced four new service options, including three premier remote technical support and device protection plans:

-Premier Protection & Support plan:  Billed as the company’s most comprehensive of the plans, it covers remote technical support for all connected devices, including smartphones and tablets and home automation and security, gear, plus device protection, including repair or replacement of eligible entertainment and computing devices like PCs, printers, and TVs

-Premier Technical Support plan: Provides remote technical support for all connected devices (no device protection).

-Premier Home Entertainment Protection & Support plan: provides remote technical support and device protection for home entertainment devices, such as TVs and DVD players.

-Premier Installation and Support Service: Provides specialized, on-demand installation, setup and technical support, including services like television mounting, home theater setup, and computer virus removal.

Pricing for the service plans range between $9.99 and $19.99 per month for residential customers and between $29.99 and $36.99 per month for business customers, the operator said. 

Altice USA said it has teamed with two service companies, tech support company HelloTech for Premier Installation and Support Service, and Asurion for Premier Remote Technical Support and Device Protection Plans.

Altice USA said the new offerings are available across its Optimum (former Cablevision Systems)  service area and throughout most of the Suddenlink service area as they are rolled out footprint-wide.

“As a service-driven company, Altice USA is focused on providing customers with superior support and value to meet all of their connectivity needs 24/7,” Hakim Boubazine, co-president and COO of Altice USA, said in a statement. “We recognize that the proliferation of new devices and equipment has made the connected home a more complex environment for our customers, and we are pleased to help simplify their lives by being their go-to partner for whole-home service and providing a comprehensive end-to-end support experience.”

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