Cable Operators

Altice USA Extends Help in Texas

$50K donation to Red Cross, customer credits part of Hurricane Harvey relief efforts 8/29/2017 12:33 PM Eastern
A man waves down a Houston rescue crew as he tries to leave a flooded area.
Photo by Joe Raedle/Getty Images

Altice USA said it will provide customer support and employee assistance as part of the company’s Hurricane Harvey relief efforts.

As part of that, Altice USA said it’s making a $50,000 donation to the Red Cross of Texas, and is providing the Red Cross with free advertising time across its Optimum and Suddenlink systems nationwide.

Altice USA, which acquired Suddenlink in late 2015, said it’s also in contact with local officials to determine how donations made by its employees may be utilized to help the affected communities.

Related: Comcast Temporarily Suspends Operations in Houston

Altice USA said it has also implemented the following measures:

-Customer accounts for those who have lost service due to flooding will be credited for equipment and services dating back to August 25.

-Suddenlink customers will not be charged for lost or damaged equipment.

-An Employee Disaster Relief Fund has been established to assist employees directly affected by Hurricane Harvey, and the company will match the employee contributions.

-Altice USA employee volunteers from around the country are traveling to assist the Company and its employees with customer restoration and recovery efforts.

Related: More Cell Sites Out, Cable Outages From Harvey

The operator said its employees are “working around the clock” where physical access has been permitted, including Victoria, Texas, to assist affected Suddenlink customers, local communities and employees.

Additionally, the Suddenlink retail store in Victoria (105 Industrial Dr.) is open and will provide free WiFi and charging stations for all residents, the company said.

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