Technology

SupportSoft Adds Verification Application

8/02/2004 5:16 AM Eastern

SupportSoft Inc. has introduced “ServiceVerify,” which allows broadband-service providers to automatically verify the installation and activation of voice-over-Internet-protocol, voice-over-digital-subscriber-line and high-speed-data service to homes or small businesses.

The software allows broadband-service providers to more quickly resolve latent issues at the time of installation or to pinpoint problems during service calls.

ServiceVerify allows customer-service representatives, dispatchers and technicians to diagnose and correct problems, reducing costly truck rolls, SupportSoft said.