News

Calif. Ops Deal with Wildfires

10/28/2003 12:00 PM Eastern

Losses are mounting for California operators and their customers, who are being hit hard by Southern California's wildfires.

By Tuesday, Time Warner Cable San Diego had lost between 1,000-1,500 customer homes in the Scripps Ranch/Tierrasanta neighborhoods.

Earlier this week, the company's Miramar office was evacuated and, as the fire continued to burn, the company warned customers that nonemergency calls and installs would be rescheduled due to short staffing. Time Warner employees there and in Los Angeles County were urged by the company to take care of their own evacuated families, said Deane Leavenworth in the Chatsworth office.

In L.A. County on Tuesday, a fire raged two miles from the Time Warner Cable regional headquarters and two miles from the headend for the division, he added.

Charter Communications Inc. lost its Rimforest office, burned to the ground in the San Bernardino mountains, but employees were reported safe Tuesday, although one worker may have lost her home.

Comcast Corp. was already repairing a 70-home node burned by another fire in Claremont in L.A. County. Comcast has designated a point person for homeless residents to phone so that they close cable accounts and set up forwarding addresses, a spokeswoman said.

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