Broadband

Comcast, Others Dealing With Internet Outage

Level 3 says ‘configuration error’ caused temporary disruption and service has been restored (Updated) 11/06/2017 2:34 PM Eastern

Internet service for Comcast and other internet service providers appears to be out or intermittent across many parts of the U.S. on Monday afternoon.

DownDetector shows the outage affecting multiple markets across the nation. In the Denver area, internet connectivity via Comcast has been spotty. Level 3 Communications also appears to be dealing with outages Monday afternoon, according to DownDetector.

Update: DownDetector is also showing issues for ISPs that include Charter Communications, AT&T, Verizon, Microsoft Azure and RCN, as well as individual services/apps such as LinkedIn and Instagram.

The ComcastCares Twitter handle acknowledges that the MSO is dealing with a “nationwide issue.”

Comcast has been asked for further comment on Monday’s outage, though TV service and phone service appear to be up and running.

Update:  Comcast tweeted that it is monitoring an “external network issue.”

RCN, meanwhile, said issues are stemming from “disruptions” from the Level 3 backbone and that the cable op has rerouted traffic to an alternative:

Update: Level 3, which just completed its merger with CenturyLink, issued this statement at about 3:30 pm ET: "On Monday, Nov. 6, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes." 

Level 3 also provided the update via Twitter: 

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