What the heck is "quality assurance," and how does it best intersect with ongoing operations? Find out in this Part 1 interview between Translation Please columnist Leslie Ellis and Time Warner Cable VP of Quality Assurance Kevin Caldwell.
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Grand Hyatt, New York, NY
Women of New York, Grand Hyatt, 109 E. 42nd St., New York.
Los Angeles Convention Center, Los Angeles, LA
Los Angeles Convention Center