Amdocs Enhances Multi-Play ‘Smart Pack'

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Chicago - Customer-care vendor Amdocs said it enhanced its Amdocs Multi-Play Smart Pack solution to strengthen customer support capabilities, improve operational efficiencies and allow greater flexibility for mid-tier and independent cable TV operators.
Part of the Amdocs CES portfolio, Smart Pack is a comprehensive multi-play customer care and billing solution that enables robust support for video services, high-speed Internet and telephony.
Smart Pack now includes the Amdocs Smart Agent Desktop, which provides customer service representatives (CSRs) with one 360-degree view of the customer and context-sensitive guidance. It also includes Smart Pack Smart Tabs, a new tabbed ordering design that gives users the flexibility to create and configure their own tabs based on specific order needs and processes.
There also are enhanced new order entry controls and the capability of entering prospect information on new or existing customers.
Amdocs Multi-Play Smart Pack solution strengthens customer-support capabilities, improves operational efficiencies and allows for greater flexibility for mid-tier and independent cable TV operators. Part of the Amdocs CES portfolio, Smart Pack is a comprehensive multi-play customer-care and billing solution that enables robust support for video services, high-speed Internet and telephony.
Smart Pack now includes the Amdocs Smart Agent Desktop, which provides customer service representatives (CSRs) with one 360-degree view of the customer and context-sensitive guidance. It also includes Smart Pack Smart Tabs, a new tabbed ordering design that gives users the flexibility to create and configure their own tabs based on specific order needs and processes.
There also are enhanced new order entry controls and the capability of entering prospect information on new or existing customers.

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