AOL Suffers Email Outage - Multichannel

AOL Suffers Email Outage

Complaints about no access or spotty access to AOL email have been spiking Friday morning (Update: It's back)
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AOL is suffering an email outage Friday that is affecting customers across the country.

While some users report having no access, others have seen spotty access to AOL email during the morning hours Friday.

The number of complaints regarding AOL email on Down Detector have been spiking over the past couple of hours, with the concentration of complaints heaviest in regions such as southern California, up and down the East Coast, and across Florida.

AOL was acquired by Verizon in June 2015. Last year, Verizon announced it was shutting down its email business and providing those customers with an option with AOL that allowed its internet service customers retain their Verizon.net email addresses, or helping them transition to another email provider. 

On Friday, AOL acknowledged via its customer service handle on Twitter that it’s aware of the service issue and that engineers are working on a fix, but has not elaborated on the root cause.

Our top priority right now is getting you connected with AOL Mail. We appreciate your diligence and patience during this issue.

— AOL Customer Support (@AOLSupportHelp) March 2, 2018


We appreciate your patience while we are working on a fix. Our engineers are still investigating while AOL Mail is inaccessible for some of our users. We'll keep you posted once we have an update.

— AOL Customer Support (@AOLSupportHelp) March 2, 2018


We’re aware that service is slow/inaccessible for some of our users when trying to access AOL Mail. We are working to fix it as quickly as possible. We apologize for the inconvenience and thank you for your patience.

— AOL Customer Support (@AOLSupportHelp) March 2, 2018


Update: At 1:28 p.m. ET AOL tweeted that email services were back online: 

Update! AOL services are now working. We appreciate your patience.

— AOL Customer Support (@AOLSupportHelp) March 2, 2018

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