AT&T Beefs Up Consumer Site


AT&T Broadband said Wednesday it enhanced its Web site,, to make it easier
for consumers to research local service offerings, pay bills and even schedule

The site now offers specific product offerings on a community-by-community
basis, such as channel lineups and service availability, local pricing and

Consumers can self-select installation dates and times for cable, digital
cable and high-speed data services.

The new site enables e-bill and e-pay options and has a customer e-care site,
with service announcements, updates and frequently asked questions.

Customers also can e-mail their questions to a customer service
representative, or use a live-chat feature to resolve service issues or to find

About 800,000 unique visitors use the site each month.

AT&T Broadband said about 2,500 to 3,500 customers order cable services
on the site each week.