The Florida Attorney General's office confirmed that an investigation of
AT&T Broadband -- initiated by complaints from Jacksonville city officials
-- has been expanded into a statewide probe.
The AG's office is examining alleged billing irregularities by the MSO. An
AT&T Broadband spokeswoman has said that the cable system is cooperating
with the investigation.
David Lewis of the AG's economic-crimes unit, which enforces
consumer-protection rules, said once the Jacksonville inquiry was made public,
subscribers and localities in other parts of Florida lodged similar complaints.
Most fell into the franchise-dispute category, but some could be categorized as
chronic overbilling, the state agency said.
The operator may not be able to argue to investigators that the billing
errors are the result of technical problems.
The AG's office will determine if the billing errors violate the state's
deceptive-trade-practices law, Lewis said, adding that the errors don't have to
be deliberate to violate state law.