AT&T Outsources Service in Atlanta

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AT&T Broadband is laying off about 130 of its 400 call-center workers in
Atlanta, and it has hired three outside companies to handle customer service,
the company confirmed.

As of Friday (June 29), AT&T Broadband said, it will outsource most of
its customer care in Atlanta.

According to a spokesman, calls seeking new service and help with moves and
changes will be handled through an APAC Customer Services center in Corpus
Christi, Texas; billing inquiries will go to a Pensacola, Fla., center owned by
West Corp.; and cable-modem service calls will be received at a Canadian center
owned by Convergys Corp.

AT&T Broadband -- which has about 700,000 subscribers in Atlanta and
passes some 1 million homes -- will keep its service and maintenance operations
in-house.

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