Two Bright House Networks divisions will use CSG Systems International Inc.’s “Care Express,” the vendor said Tuesday.
The MSO’s Tampa Bay (Fla.) and Detroit divisions will use Care Express’ electronic-bill-presentment and payment (EBPP) and self-care options. The two divisions serve a total of 1.5 million subscribers.
"Bright House Networks focuses on delivering service to the customer on their terms, whether it's on demand or online," vice president Dick Rose said in a prepared statement. "CSG Care Express fits well with that philosophy because now we can deliver billing and customer-care service on the customer's terms, as well.”