Charter Deploys SupportSoft’s ‘ServiceVerify’


Charter Communications Inc. has successfully deployed SupportSoft Inc.’s “ServiceVerify” software, the vendor said Tuesday.

ServiceVerify allows broadband-service providers to automatically verify the installation and activation of voice-over-Internet-protocol, voice-over-digital-subscriber-line and high-speed-data service to homes or small businesses.

The MSO will use the software to give its Charter High-Speed customer-service representatives, dispatchers and field technicians a 360 degree-view of both the customer premises and the last mile of the service provider's network in order to help ensure fast, successful high-speed-data connections on the first attempt, reducing the need for costly truck rolls.