Charter Issues Promotions in Field Ops, Sales and Marketing

Org changes, exec moves follow integrations of Time Warner Cable, Bright House Networks
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Charter Communications this week announced several promotions and some organizational changes across its field operations and sales and marketing groups that follow the company’s acquisitions of Time Warner Cable and Bright House Networks.

“After 18 months of working on the integration of the three legacy companies we have decided to make a few organizational changes and promotions,” John Bickham, Charter’s president and COO, explained in the internal announcement. “All of these changes reflect a growing confidence in our ability to build a truly great company, and the individuals involved in these changes have played a significant role in our progress.

In the Field Operations group, Adam Ray was named regional vice president-Florida Region, as Mike Robertson prepares to retire from the company in April 2018. Ray, currently Charter’s group vice president of residential direct sales, is assuming Robertson’s duties.

Also in that group, Tom Monaghan was promoted to SVP, field operations, leading field ops in Charter’s Texas, South, Northwest, Great Lakes and Central regions. He will also lead Charter’s field operations standards and compliance organization, and reports to Tom Adams, Charter’s EVP, field operations.

In sales and marketing, Keith Dardis has been upped to SVP, residential and SMB direct sales. To ensure a smooth transition, Ray will work with Dardis in the coming months to hand off his organization before reporting to Florida in his new role.

SVP of Sales & Retention Christian Ruiz, will report to Jon Hargis, Charter’s EVP and chief marketing officer. Ruiz, Bickham noted, had been working with Kip Mayo, Charter’s EVP, customer operations, and Greg McMichael, SVP of customer service, over the past 18 months to “rationalize” Charter’s call center infrastructure between legacy Charter and the former TWC and Bright House.

“As we near the end-state design, we believe it is now time to align all sales under a single leader,” Bickham explained. “Jon Hargis, in addition to his current Marketing responsibilities, will have responsibility for all sales channels, including Inbound Sales and Retention. Christian will report directly to Jon. Kip and her team will continue to transform our customer service experience.”

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