Comcast Business Brings Voice Mobility to SMBs - Multichannel

Comcast Business Brings Voice Mobility to SMBs

Launches Voice and Messaging App
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Comcast Business is expanding its portfolio with Voice Mobility, a new type of phone line for small- and medium-sized businesses that features a mobile app that ensures that employees won't miss calls or messages when they’re on the go.

Comcast Business Voice Mobility, the MSO said, is designed for employees who need to work outside the office but need to stay connected to their business phone using a single phone number.

The new app bakes in features such as voicemail, Be Anywhere (receives calls on a mobile phone or another phone out of the office, Move Call (shift in-process calls between a mobile phone and the office phone); call transfers, mobile business contact lists, and a Do Not Disturb function that blocks incoming calls.

The debut of the app follows the biz unit’s 2013 launch of VoiceEdge, a cloud-based voice and unified communications platform.

“Comcast Business Voice Mobility provides an easy-to-use mobile app that enables our business customers to quickly check voicemails, make and receive calls, transfer calls and more,” John Guillaume, vice president of Product Management at Comcast Business, said in a statement. “Comcast delivers superior call quality to millions of small business owners over our owned and managed network, and this app extends our voice capabilities to employees on their iOS or Android mobile phones.”

In the second quarter, business services revenues at Comcast rose 20.4%, to $1.2 billion. Comcast said it has achieved a penetrate rate of 25% for small businesses, and is approaching 10% for mid-sized businesses. 

Comcast recently launched new division that targets Fortune 1000 companies.

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