Comcast Business Dealing with Voice Service Outage - Multichannel

Comcast Business Dealing with Voice Service Outage

Says service has been restored for most of its business customers
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Comcast Business said it is working to bounce back from a voice service outage that hit customers on Wednesday.  

Comcast didn’t pinpoint the source of the outage, but said that service has been restored to most of its customers.  

“We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize,” an official said in a statement. “Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.” 

RELATED: Comcast Business Brings Voice Mobility to SMBs 

VoiceEdge is a cloud-based voice and unified communications platform that Comcast Business introduced in 2013.

At last check, the Comcast Cares Twitter handle had pinned a tweet updating customers about the outage:  

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