Comcast Opens New Call Center


Comcast opened a new call center in Connecticut Friday.

The 77,000-square-foot facility -- the MSO’s second call center in the state -- will employ 200 customer-care representatives, the company said.

Gov. Jodi Rell attended an opening ceremony at the call center, located in Enfield.

The Connecticut systems include several former Adelphia Communications and Tele-Media systems Comcast acquired through its acquisition of Adelphia properties last year.

Calls to the former Adelphia and Tele-Media systems were previously outsourced to call centers in other parts of the country, Comcast said.

The company added that it counts 1,100 employees in Connecticut, based in two call centers and 14 service centers throughout the state. While the operator plans to hire 200 staffers for the Enfield call center, Comcast said it has the capacity for 350 employees.