CINCINNATI -- Information management vendor Convergys Corp.
has signed a four-year exclusive agreement with iSoft Corp. to integrate iSoft's
convergence solution set into Convergys' other billing products.
That means if cable operators expand into products beyond
video, high-speed data or telephony, which are currently handled by Convergys' ICOMS
product, the iSoft module would be available to meet those needs. The iSoft software can
handle new product lines such as wireless or PCS services.
Operators can also use the new billing module to support
partnerships. The billing module "doesn't care if you are the primary provider or a
reseller," said Curt Champion, director of marketing, cable and broadband solutions
The new client/server software will accept multiple data
streams from diverse billing systems and produce a single bill that can handle multiple
pricing and complex service discounting. Customer service reps will be able to make
entries using a simple graphical user interface that will enable them to access multiple
customer contract scenarios with just a few keystrokes, the companies said.
Convergys will use iSoft under a development and use
agreement, but retained an option to buy all or part of the equity in iSoft.