Convergys Debuts Web-Care Suite


Anaheim, Calif. -- Convergys Corp. has debuted a Web self-care module to be
used with its core 'ICOMS' billing and customer-care system.

The Web module lets subscribers register; view and pay bills online; pay with
credit cards; get information on new service packages; view, confirm or cancel
appointments; and receive electronic-mail confirmations of transactions.

The company has also introduced ICOMS 4.7. New features include greater
self-care options for callers and a more efficient graphical user interface for
customer-care workers.