Copps Cheers Cable's DTV Education Call Center Effort


Sam Howe, executive vice president, Time Warner Cable received plaudits from the FCC for the cable industry's spearheading of a national DTV education call center effort.
The praise came today at the first public meeting of acting FCC chairman Michael Copps, which was devoted to a status report on the DTV transition in light of the date change long scheduled for Feb. 17 and now delayed until June 12.
Even before Howe assured the commissioners that cable's commitment to the initiative would extend to June 12, the effort was hailed as an exemplary public-private partnership.
Howe said a robust system would be in place in a week, with automated response units that quickly transferred callers to live operators.
"We're happy you are here today," said Copps, "and thank you for your good work."
Barack Obama's transition team asked the cable industry in late December to help coordinate the effort, given its experience with call centers, which brought built-in contacts with vendors.