Cox Communications Inc. said Thursday that it received the highest ranking among high-speed-data providers in J.D. Power and Associates' “2005 Internet Service Provider Residential Customer Satisfaction Study.”
Power surveyed more than 6,000 dial-up, cable-modem and digital-subscriber-line customers, asking questions about their service provider's performance and reliability, cost of service, billing, e-mail, customer service and image.
Cox said this marks the first time its high-speed-data service ranked No. 1.